Terms & Conditions


Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Roddy MacLeod Bagpipes Ltd makes products available to you (“Product Terms”).

How do I place my order online?
It’s quite simple really!

  • Browse or Search through the site until you find the item(s) you wish to purchase.
  • Once you’ve added all the items that you wish to purchase, you can begin the Checkout Process.
  • This process involves 5 steps; Enter Details, Confirm Delivery Information, Delivery/Billing Information (Summary), Enter Payment Details and Complete Your Order.
  • You will then receive an order confirmation email.

Is the site secure?
The simple answer is ‘Yes!’
Any personal information given to Roddy MacLeod Bagpipes Ltd will be protected. Your information will not be disclosed to any third parties.
In order to protect customers to the fullest extent, Roddy MacLeod Bagpipes Ltd does not store your credit card information at any time. To assist you in recognizing secure areas of Roddy MacLeod Bagpipes Ltd website, a small lock icon will appear on your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.
Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

How much will delivery cost me?
The delivery charges are displayed at the checkout page. Charges are determined by the cost of the Royal Mail signed for and tracked services which are linked live to the site. An additional packaging charge will be made which will relate to the weight/size of the order. These charges will be clearly displayed before payment is made.

When will I receive my goods?
When digital downloads are purchased a download link will be delivered so that these products can be accessed immediately.
For chanter purchases delivery time will vary according to demand however we will aim to despatch the goods within 3 weeks of the order being received.

What to do if your shipment is late;
In the event that you shipment is late, please contact us via email.

International Shipping
All international orders will be shipped by Royal Mail. The Royal Mail tracking number can be emailed to you upon request..

What is our Privacy Policy?
Roddy MacLeod Bagpipes Ltd is committed to protecting your privacy. We use any data that we may collect about you to deal with your account, promote goods and services to you, and for market research purposes. We are committed to keeping your information confidential.

General Usage
Roddy MacLeod Bagpipes Ltd does not collect data from anyone visiting general pages on our website. The only data that we collect is information that you agree to submit. From time to time we may gather and publish, either internally or externally, general usage figures and statistics.

Online Shop
If purchasing from our online shop, there are certain items of information that we must collect. These include name, address, shipping address, e-mail address and Credit Card details. This enables us to process your order and also enables us to contact you in the event of any issues that may arise with the ordering process. We also ask for your telephone number, in order that we can contact you, in some cases, with vital delivery information. This information is accepted via Secure Socket Layer (SSL) encrypted pages. Purchaser’s e-mail addresses will be added to our own mailing list for future offers e-mails. Users can unsubscribe to this at any time and we will always answer requests to be taken off the mailing list.

Roddy MacLeod Bagpipes Ltdis not responsible for any sites that may link to our website. Nor can we be responsible for the content of sites that we link to. While we have taken every precaution to examine the content of linked websites, Roddy MacLeod Bagpipes Ltdis not responsible for the content of third party websites.

Roddy MacLeod Bagpipes Ltd will never pass on any customer’s personal information to third parties, unless required to do so by law. You have a right to ask for a copy of any information that we may hold about you, and to have inaccuracies changed accordingly.
The site and its contents are provided on an as is basis without warranties of any kind. All contents of the website are copyright Roddy MacLeod Bagpipes Ltd unless otherwise credited. We are totally committed to protecting your privacy. If you have any comments or queries about our policy, please e-mail contact@roddymacleodbagpipes.com

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
All product information and technical specs contained on the shop site are for guidance only, no responsibility can be taken for errors, typos or omissions

Website Images
We try to ensure that all images displayed on our website match the product as accurately as possible but cannot always guarantee an exact colour match to the product as displayed on your screen.

Receipts and Bills
We will e-mail you confirming that we have received your order. Any mistakes in billing or receipts will be corrected as soon as possible.

Back Orders
If an item is out of stock we will email you to let you know we can’t fulfil your order.
If we do not stock the product that you are looking for but we do stock the brand, there is a possibility that we may be able to order it in for you. In this situation, please email or phone us to discuss the availability.

Methods of Payment
We can only accept payment in pounds Sterling.
We accept Visa, MasterCard, Maestro, Delta and Solo. If you are paying by Maestro you will also need to include the card issue number or start date. All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of input.
Some products contain some zero rated goods and the consolidated VAT rate is then reduced accordingly. We reserve the right to amend prices subject to change in the rate of duty. The total cost of your order is the price of the products including delivery charges.
All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.
In the unlikely event that your payment card is used fraudulently to make a purchase with Roddy MacLeod Bagpipes Ltd you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

Order Cancellations
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Roddy MacLeod Bagpipes Ltd, for a full refund.
Order cancellations must be made via email, quoting your order number, within 7 working days of the day after you receive the goods to contact@roddymacleodbagpipes.com To cancel your Standard Delivery Order please contact us contact@roddymacleodbagpipes.com If however your order has already been processed, you will need to return the order to us. Please read the Return or Exchange an item section below.

In the event that your purchase is not suitable, you have the right to return it to us unused, preferably with the original packaging and labels. You must notify us in writing within 10 working days, by post, email or fax of your intention to do this. In this instance, you will be responsible for any return postage.
For European and International orders the charge will vary depending on the current cost of delivery to that country. For an accurate price, please contact us before returning your item.
Sorry, we cannot accept returns of videos, CD’s, DVDs, books or computer software where any seals have been broken.
When returning goods to us, we suggest that you use registered post or a guaranteed delivery service.
All refunds will be given as soon as possible, and will only be refunded onto the card used for the original purchase. At the very latest we will refund your money within 30 days from the day we receive your cancellation. In the case of incorrect ordering and undisclosed reasons for return, the customer will be expected to pay the return postage costs.